Important Optimizations for Google My Business for 2020

Businesses today need to be highly visible on Google to boost their prospects. This means you need to optimize Google Ads and your website. In addition, there is another aspect that also requires optimizing: your business listing on Google. This entity is called your business profile and it is a robust listing that provides a quick picture of your company.

It showcases your brand’s best elements and allows potential consumers to swiftly find and engage with your business from the search results pages. The best part is this service is totally free.

About 167 billion monthly searches are conducted on Google, however, on average a business profile gets just 1,260 views a month, according to a study by BrightLocal. What’s worse, consumers make a mere 59 actions from these 1,260 views. Google My Business offers loads of features but most businesses are not utilizing them properly. To help you, this article offers effective optimization strategies for the platform.

You can use the optimizations to make your Google business profile a great customer acquisition solution. Note that your business listing on Google is known as your business profile, so we’ll use this term throughout this article.

Why It’s Essential to Refine Your Business Profile on Google

An optimized Google business profile enables consumers to select your brand over competitors. There are also other advantages which we detail below:

Enhance Engagement

Today, Google’s search results web pages offer the answers consumers need. So, they need not access your business website at all. This makes it vital to optimize your business profile to boost conversions and engagement.

Improve Your Local Rank

Google’s business profile ranking algorithm considers relevance and proximity as well as the quality of info and activity. Optimizing your profile signals these to Google so it will improve your ranking in local search results. A higher rank means more visibility and engagement with your brand. Further, optimizing your profile can assist your business to get a higher ranking on search results on Google as well as Google Maps.

Convert More Consumers

An optimized profile can enable consumers to find you via keyword searches, visit your site, call you, research your services and products, view FAQs, request quotes, make reservations, book appointments, and more. In addition, you can monitor clicks to your menu link, appointment, or website using Google Analytics and UTMs.

How to Refine Your Business Profile on Google

Thus, optimizing your business profile can help you get discovered in local searches, stand above the competition, and acquire consumers online. Read to learn how you can convert your business profile on Google into an effective lead generation and marketing solution for your company.

Create an Account First

Your business profile on Google is different from your account on Google My Business. You can use the latter to access and refine the former. Therefore, to utilize the optimizations discussed in this post, you need to connect your account on Google My Business to your company profile. You can easily create your account by visiting and using your business Gmail/Google account.

Complete All Sections

You need to make your business profile complete to help Google give you a higher ranking in search results. It also raises the number of actions taken by consumers when they discover your profile. Ensure to complete the following points in your profile: Name, phone, address, hours, and website.

The following sections take more thought and time: services and products, attributes and categories, queries, and answers (business-generated) and from our business. In addition, complete these ongoing sections: reviews, posts, and queries and answers (customer-generated).

Provide Meticulous Contact Details

Follow these steps to optimize your contact details in your profile:

Ensure your company name is the same one that you utilize on your shop signage. In short, it should be your real-world business name. Do not add keywords or location name as Google considers them spam and may penalize you.

Ensure your company name and location address are exactly the same as in your other web listings. This means you should consistently use “company” vs “co” and “street“ vs “st”. Google’s algorithm considers these inconsistencies while evaluating your credibility.

Provide both your holiday and regular hours. This tells consumers when they can visit you and helps them avoid the disappointment of going to a closed store.

“From Our Business” Explanation

Google creates the short description below your company name in your profile and you have no control over it. It is an editorial summary written by Google to ensure the platform is consistent. You need not worry about this as Google does an expert job in crafting the descriptions.

However, you can control the “from our business” description in your account dashboard on Google My Business. This portion appears in the section for reviews in your business profile.

You can refine the “from our business” description by:

  • Using all the allotted 750 characters. Provide important info in the initial 250 characters.

  • Utilizing keywords used by your audience to find companies like yours.

  • Rephrasing material from your mission statement or “About Us” web page.

  • Do not reiterate any detail already provided in your profile’s other sections. Use this portion to reveal your brand’s unique aspects and why consumers like your business and product.

  • Do not include HTML or links

Select a Category

It’s essential to choose a category for the following reasons:

Become visible in discovery web searches. Discovery searches contribute to 84 percent of Google business profile views. It means the user found a relevant business profile after searching for a categorical term, service, or product. In contrast, just 16 percent comes from direct web searches (the user types the business address or name). This is true especially for companies with names that do not reveal their service, for example, Amelia’s Catering or Fresh Express.

Showcase category-specific functions. Next, you can use category-specific tools offered by Google to make your business profile more effective and attractive. For instance, restaurants can offer a reservation button or menu; hair salons may confirm they can manage curly or thin hair. This information can help users to select your service or product over the competition.

Google presents a set category number, so it’s vital to select relevant ones. You can do that with the following tips:

Be specific about your business. Nail salons should not select just “Salon” but “Nail Salon.” Similarly, restaurants should not just choose “Restaurant” but “American Restaurant,” “Egyptian Restaurant,” etc. As you type, you’ll get a list of categories from which you can choose the most appropriate one. Note that more than 3,000 business categories are presented.

Select secondary categories. A lot of companies fall into several categories. Your main offering should be your primary business category (for instance, “Grocery Store”). Next, select applicable secondary categories like “Gourmet Grocery Shop” or “Grocery Delivery Business”.

Choose Applicable Attributes

After you select a business category, Google will present an attributes list that you can use to describe your company. Attributes are features sought by potential customers such as “free wi-fi” or “onsite gift shop”. Google offers granular attributes such as “ideal for travelers” or “ great for using on a laptop”.

Include Images

Uploading pictures to your profile is important for the following reasons:

Get quality images. You can get quality pictures because anyone can upload images to your profile. You can make your profile more attractive by adding great photos.

Be active. Regularly adding images tells Google’s algorithm that you actively update your profile, which can boost your rank.

Images appear in search results. Google uses image recognition capability and includes pictures in local search results.

Improve engagement. Google research indicates that consumers are more likely to ask for driving guidance to a company as well as more likely to visit its website if its profile hosts photos. In addition, a study by BrightLocal reveals that firms with over 100 images get 1065 percent more site clicks, 2717 percent more driving direction requests, and 520 percent more calls compared to the average company.

Get Customer Reviews

Businesses that have positive user reviews and a good star rating are likelier to attract more consumers. In addition, the Google algorithm gives importance to customer reviews and uses it as a key factor for ranking. For most Google searches, businesses with impressive star ratings and multiple reviews appear in the top three results. Additionally, if reviews contain relevant keywords, Google could show the profile in user search results.

Use these tips to include reviews in your profile:

  • Begin with your loyal, long-time customers to obtain momentum.

  • Enable customers to easily provide reviews by giving them a shortcut link to the section.